Job Description
As a Field Service Technician, you will; represent the NCR Atleos brand, problem-solve at a basic module (FRU) level, organize and plan your time effectively, and know when and to whom to escalate issues to. You will also apply knowledge of routine work area procedures, complete standardized activities, and resolves task related problems in straightforward situations emphasizing on manual skills.
Here are some of the tasks that our field service technicians do each day:
Perform minor maintenance, repairs, and component replacement at the module level.
Maintains parts inventory and related records.
Provides status reports throughout the service repair.
Diagnose problems based on the information provided in the call and through the error logs on the ATM.
Responsible for ownership of customer issues until resolution according to SLA agreements.
Practices security safety procedures when working with ATM's and or within financial institution.
Complete NCR specific Training and certifications.
Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.
The Field Service Technician position may require the following:
May require bending/squatting, walking/standing /sitting for prolonged periods.
May require prolonged travel based on your service area.
Carry and or lift a tool kit/parts of varying weights (1- 50 lbs.)
You may be dispatched daily on a call-by-call basis or have a daily schedule.
You may be required to work on rotating shifts, nights, and or weekends.
Basic Qualifications:
High School Diploma or equivalent 0-1 years of related experience.
Reliable transportation.
An Android smart phone to receive work orders on and access support documentation.
Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common.
Required Availability, Experience, and Skillset:
Must have the ability to work Monday though with the average shift starting at 8 or 9 am based on the area.
Must have a high level of personal integrity and work well with minimal supervision.
Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.
Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.
Preferred Qualifications:
An associate degree is preferred.
Previous experience with NCR or similar equipment is preferred.
Job Tags
Shift work, Night shift, Rotating shift, Weekend work
Similar Jobs
Brighter NeuroTherapeutics
...The Opportunity We are seeking a part-time Psychiatric Nurse Practitioner to join our NYC practice. This is a primarily virtual... ...Part-time, with scheduling to be discussed. The position is remote within the New York City metropolitan area, with the possibility...
Geisinger
...Job Summary Geisinger ConvenientCare is seeking an experienced Nurse Practitioner or Physician Assistant to join our urgent care team in Berwick, PA. Job Duties Geisinger ConvenientCare (urgent care) clinicians diagnose and treat common medical problems including...
Cencora
...ensuring continual and proper compliance with all division, corporate and regulatory requirements. Responsibilities Order fulfillment - stocking, restocking, picking and packing, and outbound shipping of customer orders. Perform daily cycle counting and...
Sumeru Solutions
As a Field Service Technician, you will; represent the NCR Atleos brand, problem-solve at a basic module (FRU) level, organize and plan your time effectively, and know when and to whom to escalate issues to. You will also apply knowledge of routine work area procedures,...
Sharkninjaoperatingllc
...OverviewWe are looking for an Associate Creative Director of Art to help define what Ninja looks like next. This is a role for a conceptual leader with a solid branding background and a passion for bringing new brands and products to life someone who collaborates closely...